Healthcare Ombudsperson Program

Healthcare Ombudsperson

The Healthcare Ombudsperson Program is a joint venture between CWA and the State of New Jersey to provide education and counseling to employees, to resolve employee issues effectively and efficiently, and to work collaboratively to create better healthcare outcomes.

If you have a healthcare question or assistance with your benefits, please reach out to your Staff Representative, and they will get you in contact with the CWA Local 1037 Healthcare Ombudsperson.


State Health Benefit Plan


Wellness Programs and Resources

Direct Primary Care
Membership to Direct Primary Care Doctor’s Office Included in NJ SHBP Benefits at no additional cost.

The New Jersey State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) offer employees and their covered dependents the opportunity to join a Direct Primary Care doctor’s office at no additional cost. Simply choose a Direct Primary Care doctor from Paladina Health, R-Health, or Sanitas Medical Centers and get unlimited access to personalized care with no copays, when and where it’s convenient for you.

List of Direct Primary Care Offices

Paladina Health

R-Health

Sanitas Medical Center


NJ WELL – Earn $350 – Your well-being matters. NJ Well provides inclusive and holistic experiences to meet members’ needs through activities and educational programming to support healthy lifestyles. Obtain 800 points and earn a reward.

Amino Health – A fast, easy, and smart way to find and book healthcare.

Horizon Health Guides – You’ll get the most from your benefits because your Horizon Health Guide knows your benefits inside and out — and they want to get to know you too!

Horizon bFit – Earn a $20 monthly reward!

Hinge Health – Conquer back or joint pain

Other Horizon Health Programs https://www.horizonblue.com/shbp/health-programs


Healthcare in Retirement